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Smart, connected products: Jürg Meierhofer and team win Best Paper Award

Jürg Meierhofer, Christoph Heitz, and Frank Hannich won the Best Paper Award in the Service Science category at the Naples Forum on Service 2021 for their paper on optimising service value creation with smart, connected products. The paper was written as part of a DIZH Fellowship.

The paper describes a novel quantitative model for the design of the service interactions in the life cycle of customers using smart connected products – typically in industrial environments, i.e., in Industry 4.0 context – with the goal of optimising mutual service value creation for both the customer and the provider.

The paper can be downloaded here.

Read an interview with Jürg Meierhofer on the Digital Futures Lab Blog.