Improving social services through a generative translation tool for plain/simple language: Validation of its use for social welfare clients, implementation principles and assessment of its impact on benefit uptake
The project addresses non take-up of social welfare benefits due to language and administrative barriers. It proposes using an AI tool to translate complex welfare documents into plain language. The project will validate the tool’s effectiveness, design real-world implementations and evaluate its impact on benefit uptake through field experiments.
Team
Prof. Dr. Karsten Donnay, UZH Institut für Politikwissenschaft and Digital Society Initiative (DSI)
Dr. Rainer Gabriel, ZHAW Soziale Arbeit
Practice partner
Kantonales Sozialamt, Kanton Zürich
Amt für Zusatzleistungen zur AHV/IV der Stadt Zürich (AZL)
Running time: 2025-2028